Cherokee County School District GA Status - Incident history https://cherokeek12.instatus.com Cherokee County School District GA Mon, 7 Apr 2025 11:40:15 +0000 Canvas Student and Course Issues Type: Incident Affected Components: Canvas LMS Apr 7, 11:40:15 GMT+0 - Resolved - The Instructional Resources Team is aware of issues with inactive students and courses in Canvas. They are working to resolve the issue. We are currently investigating this incident. Type: Incident

Affected Components:

<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>11:40:15</var> GMT+0</small><br><strong>Resolved</strong> - The Instructional Resources Team is aware of issues with inactive students and courses in Canvas. They are working to resolve the issue. We are currently investigating this incident..</p> ]]> Mon, 7 Apr 2025 11:40:15 +0000 https://cherokeek12.instatus.com/incident/cm97026fe000mi0hshokg8xib https://cherokeek12.instatus.com/incident/cm97026fe000mi0hshokg8xib Destiny Unavailable Type: Incident Duration: 1 hour and 4 minutes Affected Components: Destiny Mar 3, 11:57:48 GMT+0 - Investigating - We are currently investigating this incident. Mar 3, 13:01:49 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 4 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>11:57:48</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>13:01:49</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 3 Mar 2025 11:57:48 +0000 https://cherokeek12.instatus.com/incident/cm7t09xmv001vh2hpngxywurs https://cherokeek12.instatus.com/incident/cm7t09xmv001vh2hpngxywurs Avigilon Camera Issues Type: Incident Duration: 21 hours and 25 minutes Affected Components: Avigilon Camera System Feb 24, 15:05:53 GMT+0 - Investigating - We are currently investigating this incident. Feb 24, 18:13:36 GMT+0 - Identified - We are continuing to work on a fix for this incident. Feb 25, 12:31:14 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 21 hours and 25 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>15:05:53</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>18:13:36</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Feb <var data-var='date'> 25</var>, <var data-var='time'>12:31:14</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 24 Feb 2025 15:05:53 +0000 https://cherokeek12.instatus.com/incident/cm7j6wtwz000h108g55h449mc https://cherokeek12.instatus.com/incident/cm7j6wtwz000h108g55h449mc Destiny Type: Maintenance Duration: 4 days, 19 hours and 58 minutes Affected Components: Destiny Feb 24, 15:13:11 GMT+0 - Completed - Maintenance has completed successfully. Feb 19, 19:15:01 GMT+0 - Identified - Maintenance is now in progress Feb 19, 19:15:00 GMT+0 - Identified - Destiny will be offline for required server maintenance. Type: Maintenance

Duration: 4 days, 19 hours and 58 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>15:13:11</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>19:15:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>19:15:00</var> GMT+0</small><br><strong>Identified</strong> - Destiny will be offline for required server maintenance. .</p> ]]> Wed, 19 Feb 2025 19:15:00 +0000 https://cherokeek12.instatus.com/maintenance/cm7cakna3007eyfi4ont4txa6 https://cherokeek12.instatus.com/maintenance/cm7cakna3007eyfi4ont4txa6 Fiber Break - Transportation Shop 1 Type: Incident Duration: 1 day, 22 hours and 24 minutes Affected Components: CCSD Transportation Shop 1 (Eagle Dr.) Network, Etowah HS Network Jan 22, 14:32:01 GMT+0 - Investigating - We are currently investigating this incident. Jan 22, 14:32:37 GMT+0 - Identified - A fiber break is impacting Etowah HS and Transportation Shop 1\. The service provider has a crew dispatched to begin repairs. Jan 24, 12:56:21 GMT+0 - Resolved - This incident has been resolved. Jan 22, 15:19:57 GMT+0 - Monitoring - Etowah HS is back online. Work continues on Shop 1. Type: Incident

Duration: 1 day, 22 hours and 24 minutes

Affected Components: ,

<p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>14:32:01</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>14:32:37</var> GMT+0</small><br><strong>Identified</strong> - A fiber break is impacting Etowah HS and Transportation Shop 1\. The service provider has a crew dispatched to begin repairs..</p> <p><small>Jan <var data-var='date'> 24</var>, <var data-var='time'>12:56:21</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>15:19:57</var> GMT+0</small><br><strong>Monitoring</strong> - Etowah HS is back online. Work continues on Shop 1..</p> ]]> Wed, 22 Jan 2025 14:32:01 +0000 https://cherokeek12.instatus.com/incident/cm68066md0007i5mfzzvvcgy4 https://cherokeek12.instatus.com/incident/cm68066md0007i5mfzzvvcgy4 Avigilon Camera System Outage Type: Incident Duration: 17 days, 4 hours and 7 minutes Affected Components: Avigilon Camera System Jan 17, 14:38:38 GMT+0 - Identified - The Avigilon hardware is experiencing issues. A ticket is open with the support provider. Jan 17, 14:38:13 GMT+0 - Investigating - We are currently investigating this incident. Jan 22, 13:06:33 GMT+0 - Identified - We are continuing to work on a fix for this incident. Replacement parts have shipped. Jan 28, 13:02:05 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 3, 18:44:45 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 17 days, 4 hours and 7 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>14:38:38</var> GMT+0</small><br><strong>Identified</strong> - The Avigilon hardware is experiencing issues. A ticket is open with the support provider..</p> <p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>14:38:13</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>13:06:33</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. Replacement parts have shipped. .</p> <p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>13:02:05</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>18:44:45</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 17 Jan 2025 14:38:13 +0000 https://cherokeek12.instatus.com/incident/cm60v6w2h002gk750ok9r7fki https://cherokeek12.instatus.com/incident/cm60v6w2h002gk750ok9r7fki Synergy Reports and Processes Type: Incident Duration: 2 hours and 50 minutes Affected Components: Synergy Student Information System Jan 9, 15:05:47 GMT+0 - Identified - Synergy is experiencing technical issues regarding reports and processes. Edupoint is aware and working on a solution. Jan 9, 17:55:53 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 50 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>15:05:47</var> GMT+0</small><br><strong>Identified</strong> - Synergy is experiencing technical issues regarding reports and processes. Edupoint is aware and working on a solution..</p> <p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>17:55:53</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 9 Jan 2025 15:05:47 +0000 https://cherokeek12.instatus.com/incident/cm5pgnikg00r96sj3y9huhm3x https://cherokeek12.instatus.com/incident/cm5pgnikg00r96sj3y9huhm3x SLDS Down Type: Incident Duration: 6 days, 4 hours and 40 minutes Affected Components: SLDS Jan 8, 14:19:40 GMT+0 - Investigating - The connection between Instructure (Canvas) and the DOE (SLDS) is down. A ticket is open with both entities about the issue. Jan 14, 18:59:32 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 days, 4 hours and 40 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>14:19:40</var> GMT+0</small><br><strong>Investigating</strong> - The connection between Instructure (Canvas) and the DOE (SLDS) is down. A ticket is open with both entities about the issue..</p> <p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>18:59:32</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 8 Jan 2025 14:19:40 +0000 https://cherokeek12.instatus.com/incident/cm5nzkdcz001wpwbfto4z6zlt https://cherokeek12.instatus.com/incident/cm5nzkdcz001wpwbfto4z6zlt Fiber Break - Multiple Sites Impacted Type: Incident Duration: 13 hours and 30 minutes Affected Components: Free Home ES Network, Avery ES Network, Creekland MS Network, Macedonia ES Network, Creekview HS Network, Hasty ES Network Jan 7, 11:04:28 GMT+0 - Resolved - This incident has been resolved. Jan 6, 21:34:12 GMT+0 - Investigating - A fiber break is impacting Avery, Creekland, Creekview, Hasty, Free Home, and Macedonia. The service provider has a crew dispatched. Jan 7, 01:08:20 GMT+0 - Identified - The cause of the break has been identified, and crews are working to restore service. Type: Incident

Duration: 13 hours and 30 minutes

Affected Components: , , , , ,

<p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>11:04:28</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>21:34:12</var> GMT+0</small><br><strong>Investigating</strong> - A fiber break is impacting Avery, Creekland, Creekview, Hasty, Free Home, and Macedonia. The service provider has a crew dispatched. .</p> <p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>01:08:20</var> GMT+0</small><br><strong>Identified</strong> - The cause of the break has been identified, and crews are working to restore service. .</p> ]]> Mon, 6 Jan 2025 21:34:12 +0000 https://cherokeek12.instatus.com/incident/cm5lk7h3v006pw3qhgi34urut https://cherokeek12.instatus.com/incident/cm5lk7h3v006pw3qhgi34urut Support Services Network Maintenance Type: Maintenance Duration: 1 hour Affected Components: CCSD Support Services Network Dec 13, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Dec 13, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 13, 11:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Dec <var data-var='date'> 13</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Dec <var data-var='date'> 13</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 13</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Fri, 13 Dec 2024 11:00:00 +0000 https://cherokeek12.instatus.com/maintenance/cm4lgjxtx001j844b6ma9261o https://cherokeek12.instatus.com/maintenance/cm4lgjxtx001j844b6ma9261o Creekland Network Maintenance Type: Maintenance Duration: 1 hour Affected Components: Creekland MS Network Dec 11, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 11, 11:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Dec 11, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 11 Dec 2024 11:00:00 +0000 https://cherokeek12.instatus.com/maintenance/cm4il1qnn001m67pj683m9wx5 https://cherokeek12.instatus.com/maintenance/cm4il1qnn001m67pj683m9wx5 Users unable to access Microsoft 365 for the web Type: Incident Duration: 2 hours and 17 minutes Affected Components: Microsoft 365 Dec 10, 12:29:20 GMT+0 - Investigating - Microsoft is currently investigating this incident. **More Information** Users may see the following message when viewing or accessing their Microsoft 365 apps using a web browser: "We're experiencing a service outage. All of your open files have been saved. It may be some time before the outage is resolved." As a workaround, users may be able to access their Microsoft 365 desktop applications and documents via the desktop applications. Dec 10, 14:02:35 GMT+0 - Monitoring - Microsoft has implemented a fix and is currently monitoring the result. Dec 10, 14:46:22 GMT+0 - Resolved - Service has been fully restored. Type: Incident

Duration: 2 hours and 17 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>12:29:20</var> GMT+0</small><br><strong>Investigating</strong> - Microsoft is currently investigating this incident. **More Information** Users may see the following message when viewing or accessing their Microsoft 365 apps using a web browser: "We're experiencing a service outage. All of your open files have been saved. It may be some time before the outage is resolved." As a workaround, users may be able to access their Microsoft 365 desktop applications and documents via the desktop applications..</p> <p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>14:02:35</var> GMT+0</small><br><strong>Monitoring</strong> - Microsoft has implemented a fix and is currently monitoring the result..</p> <p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>14:46:22</var> GMT+0</small><br><strong>Resolved</strong> - Service has been fully restored. .</p> ]]> Tue, 10 Dec 2024 12:29:20 +0000 https://cherokeek12.instatus.com/incident/cm4ifurtr0008npcpft9xfjtc https://cherokeek12.instatus.com/incident/cm4ifurtr0008npcpft9xfjtc Multiple Outages - Adobe Type: Incident Duration: 8 hours and 57 minutes Affected Components: Adobe Dec 4, 12:03:39 GMT+0 - Monitoring - Adobe is experiencing multiple issues with Creative Cloud. We are monitoring the status. [Adobe System Status.](https://status.adobe.com/#/) Dec 4, 21:00:31 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 8 hours and 57 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>12:03:39</var> GMT+0</small><br><strong>Monitoring</strong> - Adobe is experiencing multiple issues with Creative Cloud. We are monitoring the status. [Adobe System Status.](https://status.adobe.com/#/).</p> <p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>21:00:31</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 4 Dec 2024 12:03:39 +0000 https://cherokeek12.instatus.com/incident/cm49uamj0007t5ujk1ao49cwm https://cherokeek12.instatus.com/incident/cm49uamj0007t5ujk1ao49cwm Munis Unavailable Type: Maintenance Duration: 7 hours Affected Components: Munis Oct 18, 11:00:00 GMT+0 - Identified - The Munis system will be unavailable for use on Friday, October 18th while processing the General Ledger fiscal year-end close. Notification will be sent when the processing is complete and Munis is available for your use. Please plan requisition entry and approval and other system uses accordingly. Oct 18, 18:00:00 GMT+0 - Completed - Maintenance has completed successfully Oct 18, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 7 hours

Affected Components:

<p><small>Oct <var data-var='date'> 18</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - The Munis system will be unavailable for use on Friday, October 18th while processing the General Ledger fiscal year-end close. Notification will be sent when the processing is complete and Munis is available for your use. Please plan requisition entry and approval and other system uses accordingly..</p> <p><small>Oct <var data-var='date'> 18</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Oct <var data-var='date'> 18</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 18 Oct 2024 11:00:00 +0000 https://cherokeek12.instatus.com/maintenance/cm2ade2vy001nq4l7yec7y5bg https://cherokeek12.instatus.com/maintenance/cm2ade2vy001nq4l7yec7y5bg IncidentIQ Performance Degradation Type: Incident Duration: 54 minutes Aug 5, 19:16:13 GMT+0 - Investigating - We are currently investigating this incident. Aug 5, 20:10:08 GMT+0 - Resolved - This incident has been resolved. Aug 5, 19:58:28 GMT+0 - Identified - We are continuing to work on a fix for this incident. Type: Incident

Duration: 54 minutes

<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>19:16:13</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>20:10:08</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>19:58:28</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> ]]> Mon, 5 Aug 2024 19:16:13 +0000 https://cherokeek12.instatus.com/incident/clzhdguf7150489hro6nidscefz https://cherokeek12.instatus.com/incident/clzhdguf7150489hro6nidscefz IIQ Performance Degradation Type: Incident Duration: 1 hour Jul 26, 14:01:17 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jul 26, 13:42:37 GMT+0 - Investigating - IIQ performance is experiencing slow performance. We are currently investigating this incident. Jul 26, 14:30:35 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 26, 14:43:01 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour

<p><small>Jul <var data-var='date'> 26</var>, <var data-var='time'>14:01:17</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jul <var data-var='date'> 26</var>, <var data-var='time'>13:42:37</var> GMT+0</small><br><strong>Investigating</strong> - IIQ performance is experiencing slow performance. We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 26</var>, <var data-var='time'>14:30:35</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jul <var data-var='date'> 26</var>, <var data-var='time'>14:43:01</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 26 Jul 2024 13:42:37 +0000 https://cherokeek12.instatus.com/incident/clz2r5beu324613iboep38pgdoj https://cherokeek12.instatus.com/incident/clz2r5beu324613iboep38pgdoj Synergy 500 Error Type: Incident Duration: 1 day and 3 minutes Affected Components: Synergy Student Information System Jul 24, 19:39:26 GMT+0 - Investigating - Technology Services is receiving reports of users getting a "Error 500\. Internal Server Error" on Synergy. We are currently investigating this incident. Jul 25, 19:42:50 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 day and 3 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>19:39:26</var> GMT+0</small><br><strong>Investigating</strong> - Technology Services is receiving reports of users getting a "Error 500\. Internal Server Error" on Synergy. We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>19:42:50</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 24 Jul 2024 19:39:26 +0000 https://cherokeek12.instatus.com/incident/clz090hmi263826i5ll17i2nj9j https://cherokeek12.instatus.com/incident/clz090hmi263826i5ll17i2nj9j Destiny System Maintenance Type: Maintenance Duration: 4 hours Affected Components: Destiny May 3, 20:30:01 GMT+0 - Identified - Maintenance is now in progress May 4, 00:30:00 GMT+0 - Completed - Maintenance has completed successfully May 3, 20:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>May <var data-var='date'> 3</var>, <var data-var='time'>20:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>00:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 3</var>, <var data-var='time'>20:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Fri, 3 May 2024 20:30:00 +0000 https://cherokeek12.instatus.com/maintenance/clvqwqwos161307azoj35xnlx55 https://cherokeek12.instatus.com/maintenance/clvqwqwos161307azoj35xnlx55 Chromebook WiFi Issues Type: Incident Duration: 53 minutes Affected Components: CCSD Wireless Network May 2, 13:42:11 GMT+0 - Investigating - Chromebooks are unable to connect to the NEXT SSID. We are currently investigating this incident. May 2, 13:44:45 GMT+0 - Identified - The issue has been identified and the team is working to implement a fix. May 2, 14:34:42 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 53 minutes

Affected Components:

<p><small>May <var data-var='date'> 2</var>, <var data-var='time'>13:42:11</var> GMT+0</small><br><strong>Investigating</strong> - Chromebooks are unable to connect to the NEXT SSID. We are currently investigating this incident..</p> <p><small>May <var data-var='date'> 2</var>, <var data-var='time'>13:44:45</var> GMT+0</small><br><strong>Identified</strong> - The issue has been identified and the team is working to implement a fix. .</p> <p><small>May <var data-var='date'> 2</var>, <var data-var='time'>14:34:42</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 2 May 2024 13:42:11 +0000 https://cherokeek12.instatus.com/incident/clvpapclf1656374nocgl0c3eu0 https://cherokeek12.instatus.com/incident/clvpapclf1656374nocgl0c3eu0 Munis System Maintenance Type: Maintenance Duration: 1 hour and 2 minutes Affected Components: Munis May 1, 12:30:00 GMT+0 - Identified - The Munis system requires maintenance this morning and will be unavailable temporarily, approximately from 8:30 to 9:00 AM. May 1, 13:32:07 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 2 minutes

Affected Components:

<p><small>May <var data-var='date'> 1</var>, <var data-var='time'>12:30:00</var> GMT+0</small><br><strong>Identified</strong> - The Munis system requires maintenance this morning and will be unavailable temporarily, approximately from 8:30 to 9:00 AM. .</p> <p><small>May <var data-var='date'> 1</var>, <var data-var='time'>13:32:07</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Wed, 1 May 2024 12:30:00 +0000 https://cherokeek12.instatus.com/maintenance/clvnszvqi30278b4n98rq534u0 https://cherokeek12.instatus.com/maintenance/clvnszvqi30278b4n98rq534u0 IncidentIQ Performance Degradation Type: Incident Duration: 50 minutes Apr 30, 15:48:34 GMT+0 - Investigating - IIQ Support is currently aware of an issue preventing tickets and ticket views from loading for users at this time. We are currently investigating and hope to have a resolution in place as soon as possible. Apr 30, 16:38:53 GMT+0 - Resolved - IIQ has deployed a fix for this and is monitoring. Type: Incident

Duration: 50 minutes

<p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>15:48:34</var> GMT+0</small><br><strong>Investigating</strong> - IIQ Support is currently aware of an issue preventing tickets and ticket views from loading for users at this time. We are currently investigating and hope to have a resolution in place as soon as possible..</p> <p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>16:38:53</var> GMT+0</small><br><strong>Resolved</strong> - IIQ has deployed a fix for this and is monitoring..</p> ]]> Tue, 30 Apr 2024 15:48:34 +0000 https://cherokeek12.instatus.com/incident/clvmkc5xb18038kzoo2t9546en https://cherokeek12.instatus.com/incident/clvmkc5xb18038kzoo2t9546en ParentSquare Drop Down Menu Issue Type: Incident Duration: 22 hours and 26 minutes Affected Components: ParentSquare → Web Application Apr 29, 13:33:25 GMT+0 - Investigating - ParentSquare is having sporadic issues nationwide with drop down options not working for some users. They are investigating. Apr 30, 11:58:58 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 22 hours and 26 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 29</var>, <var data-var='time'>13:33:25</var> GMT+0</small><br><strong>Investigating</strong> - ParentSquare is having sporadic issues nationwide with drop down options not working for some users. They are investigating..</p> <p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>11:58:58</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 29 Apr 2024 13:33:25 +0000 https://cherokeek12.instatus.com/incident/clvl02idy85965ban49v57es3t https://cherokeek12.instatus.com/incident/clvl02idy85965ban49v57es3t Incoming Phone Calls Type: Incident Duration: 3 hours Affected Components: CCSD Phone System Apr 24, 17:06:12 GMT+0 - Investigating - We are currently investigating issues with incoming calls. Outgoing and internal calls are being processed as expected. Apr 24, 20:06:41 GMT+0 - Resolved - This incident has been resolved. Apr 24, 20:06:30 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 24, 19:06:35 GMT+0 - Identified - We are continuing to work on a fix for this incident. Type: Incident

Duration: 3 hours

Affected Components:

<p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>17:06:12</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating issues with incoming calls. Outgoing and internal calls are being processed as expected. .</p> <p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>20:06:41</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>20:06:30</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>19:06:35</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> ]]> Wed, 24 Apr 2024 17:06:12 +0000 https://cherokeek12.instatus.com/incident/clve2gwre7297bhosla7j9zlw https://cherokeek12.instatus.com/incident/clve2gwre7297bhosla7j9zlw Ball Ground Network Outage Type: Incident Duration: 17 hours and 25 minutes Affected Components: Ball Ground ES Network Apr 15, 17:13:16 GMT+0 - Investigating - We are currently investigating this incident. Apr 15, 17:54:13 GMT+0 - Identified - Possible fiber broken externally. Ticket with service provider has been submitted. Apr 15, 19:29:04 GMT+0 - Identified - We are continuing to work on a fix for this incident. Crown Castle is on site and conducting diagnostics. Apr 16, 10:38:16 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 17 hours and 25 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>17:13:16</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>17:54:13</var> GMT+0</small><br><strong>Identified</strong> - Possible fiber broken externally. Ticket with service provider has been submitted..</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>19:29:04</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. Crown Castle is on site and conducting diagnostics..</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>10:38:16</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 15 Apr 2024 17:13:16 +0000 https://cherokeek12.instatus.com/incident/clv17rbdh9896bkn6j0wwpmo3 https://cherokeek12.instatus.com/incident/clv17rbdh9896bkn6j0wwpmo3 Support Services Network Upgrade Type: Maintenance Duration: 6 hours Affected Components: CCSD Support Services Network Feb 21, 11:30:00 GMT+0 - Identified - The network at this location will be unavailable for maintenance. Feb 21, 11:30:01 GMT+0 - Identified - Maintenance is now in progress Feb 21, 17:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>11:30:00</var> GMT+0</small><br><strong>Identified</strong> - The network at this location will be unavailable for maintenance. .</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>11:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>17:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 21 Feb 2024 11:30:00 +0000 https://cherokeek12.instatus.com/maintenance/clsdeqp7p69487bfn98unqe3ib https://cherokeek12.instatus.com/maintenance/clsdeqp7p69487bfn98unqe3ib Destiny Resource Manager Upgrade Type: Maintenance Duration: 2 hours and 10 minutes Affected Components: Destiny Feb 19, 12:00:00 GMT+0 - Identified - Destiny will be unavailable from for a system upgrade during this time. Feb 19, 14:09:47 GMT+0 - Completed - Maintenance has completed successfully. Feb 19, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours and 10 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - Destiny will be unavailable from for a system upgrade during this time..</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>14:09:47</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Mon, 19 Feb 2024 12:00:00 +0000 https://cherokeek12.instatus.com/maintenance/clsnouk8r66160bin8byge098l https://cherokeek12.instatus.com/maintenance/clsnouk8r66160bin8byge098l ESF Network Upgrade Type: Maintenance Duration: 5 hours Affected Components: CCSD Educational Services Facility Network Feb 19, 12:00:00 GMT+0 - Identified - The network at this location will be unavailable for maintenance. Feb 19, 17:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 19, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - The network at this location will be unavailable for maintenance. .</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Mon, 19 Feb 2024 12:00:00 +0000 https://cherokeek12.instatus.com/maintenance/clsdespd272070b8n9a4xszxlk https://cherokeek12.instatus.com/maintenance/clsdespd272070b8n9a4xszxlk Canvas Down Type: Incident Duration: 1 hour and 19 minutes Affected Components: Canvas LMS Feb 13, 18:37:28 GMT+0 - Resolved - This incident has been resolved. Feb 13, 17:17:58 GMT+0 - Investigating - Canvas Support is currently investigating this incident. Feb 13, 17:46:58 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 1 hour and 19 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>18:37:28</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>17:17:58</var> GMT+0</small><br><strong>Investigating</strong> - Canvas Support is currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>17:46:58</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Tue, 13 Feb 2024 17:17:58 +0000 https://cherokeek12.instatus.com/incident/clskmmkbh40830bsn458igr2i7 https://cherokeek12.instatus.com/incident/clskmmkbh40830bsn458igr2i7 Clark Creek Network Upgrade Type: Maintenance Duration: 6 hours Affected Components: Clark Creek ES Network Jan 31, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 1, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully Jan 31, 19:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>Jan <var data-var='date'> 31</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 31</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Wed, 31 Jan 2024 19:00:00 +0000 https://cherokeek12.instatus.com/maintenance/clp1ag09o20371book688r42ie https://cherokeek12.instatus.com/maintenance/clp1ag09o20371book688r42ie Avery Network Upgrade Type: Maintenance Duration: 6 hours Affected Components: Avery ES Network Jan 29, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 30, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully Jan 29, 19:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 30</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Mon, 29 Jan 2024 19:00:00 +0000 https://cherokeek12.instatus.com/maintenance/clp1affmc22863bvokkzkk2eg9 https://cherokeek12.instatus.com/maintenance/clp1affmc22863bvokkzkk2eg9 Knox Network Upgrade Type: Maintenance Duration: 6 hours Affected Components: Knox ES Network Jan 24, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 25, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully Jan 24, 19:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>Jan <var data-var='date'> 24</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 25</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 24</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Wed, 24 Jan 2024 19:00:00 +0000 https://cherokeek12.instatus.com/maintenance/clp1aenpv22469bvoktsbkqsj0 https://cherokeek12.instatus.com/maintenance/clp1aenpv22469bvoktsbkqsj0 Little River Network Upgrade Type: Maintenance Duration: 6 hours Affected Components: Little River ES Network Jan 23, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully Jan 22, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 22, 19:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Mon, 22 Jan 2024 19:00:00 +0000 https://cherokeek12.instatus.com/maintenance/clp1ae1vx19660book4epymr9q https://cherokeek12.instatus.com/maintenance/clp1ae1vx19660book4epymr9q Ball Ground Network Upgrade Type: Maintenance Duration: 6 hours Affected Components: Ball Ground ES Network Jan 17, 19:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Jan 17, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 18, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 17 Jan 2024 19:00:00 +0000 https://cherokeek12.instatus.com/maintenance/clp1ad5zb0919bfogtk2nr5kp https://cherokeek12.instatus.com/maintenance/clp1ad5zb0919bfogtk2nr5kp Indian Knoll Network Upgrade Type: Maintenance Duration: 6 hours Affected Components: Indian Knoll ES Network Jan 10, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 11, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully Jan 10, 19:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>Jan <var data-var='date'> 10</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 11</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 10</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Wed, 10 Jan 2024 19:00:00 +0000 https://cherokeek12.instatus.com/maintenance/clp1ab08620989bvokvai203pp https://cherokeek12.instatus.com/maintenance/clp1ab08620989bvokvai203pp Access to CCSD from External Type: Incident Duration: 15 minutes Affected Components: CCSD Phone System, MediaCAST, Kronos, Destiny Dec 19, 11:16:40 GMT+0 - Investigating - Incoming phone calls and access to services hosted by CCSD (Aspen, Kronos, Destiny) are not available from outside the CCSD network. Users are able to access online systems hosted in the cloud (Canvas, Microsoft 365, Google, etc.) Internal phone calls and outgoing calls are going through. We are currently investigating this incident. Dec 19, 11:23:05 GMT+0 - Identified - We are continuing to work on a fix for this incident. Dec 19, 11:25:46 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Dec 19, 11:31:47 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 15 minutes

Affected Components: , , ,

<p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>11:16:40</var> GMT+0</small><br><strong>Investigating</strong> - Incoming phone calls and access to services hosted by CCSD (Aspen, Kronos, Destiny) are not available from outside the CCSD network. Users are able to access online systems hosted in the cloud (Canvas, Microsoft 365, Google, etc.) Internal phone calls and outgoing calls are going through. We are currently investigating this incident..</p> <p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>11:23:05</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>11:25:46</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>11:31:47</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 19 Dec 2023 11:16:40 +0000 https://cherokeek12.instatus.com/incident/clqc9284r11706c7n40ype0x3j https://cherokeek12.instatus.com/incident/clqc9284r11706c7n40ype0x3j Slow Internet Type: Incident Duration: 1 day, 22 hours and 29 minutes Affected Components: CCSD Internet/Network Dec 13, 11:53:12 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Dec 14, 12:45:46 GMT+0 - Resolved - This incident has been resolved. Dec 12, 14:16:54 GMT+0 - Investigating - We are currently investigating issues with Internet speed. Dec 12, 17:57:34 GMT+0 - Identified - We are continuing to work on a fix for this incident. Type: Incident

Duration: 1 day, 22 hours and 29 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 13</var>, <var data-var='time'>11:53:12</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Dec <var data-var='date'> 14</var>, <var data-var='time'>12:45:46</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>14:16:54</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating issues with Internet speed. .</p> <p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>17:57:34</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> ]]> Tue, 12 Dec 2023 14:16:54 +0000 https://cherokeek12.instatus.com/incident/clq2ff19k19394buohhc16p5nv https://cherokeek12.instatus.com/incident/clq2ff19k19394buohhc16p5nv Network and Phone Issues Type: Incident Duration: 7 hours and 30 minutes Affected Components: CCSD Wireless Network, CCSD Phone System, CCSD Internet/Network Dec 12, 02:38:04 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Dec 11, 19:08:09 GMT+0 - Investigating - We are currently investigating this incident. We are once again experiencing issues with some systems, and this is causing inbound phone calls to fail. Some users may also lose their connection to the network, but at this time this is not a total outage. Dec 11, 19:40:46 GMT+0 - Identified - We are continuing to work on a fix for this incident. Dec 12, 02:38:19 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 7 hours and 30 minutes

Affected Components: , ,

<p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>02:38:04</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>19:08:09</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. We are once again experiencing issues with some systems, and this is causing inbound phone calls to fail. Some users may also lose their connection to the network, but at this time this is not a total outage..</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>19:40:46</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>02:38:19</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 11 Dec 2023 19:08:09 +0000 https://cherokeek12.instatus.com/incident/clq1adq2324114bdolgzbnua7j https://cherokeek12.instatus.com/incident/clq1adq2324114bdolgzbnua7j SLDS Portal Unavailable Type: Incident Duration: 5 hours and 45 minutes Affected Components: SLDS Dec 11, 21:37:32 GMT+0 - Resolved - This incident has been resolved. Dec 11, 15:52:38 GMT+0 - Investigating - We are currently investigating this incident. Dec 11, 15:54:36 GMT+0 - Identified - The issue with SLDS has been reported to appropriate contacts for the portal. This will need to be addressed by their support teams. Type: Incident

Duration: 5 hours and 45 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>21:37:32</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>15:52:38</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. .</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>15:54:36</var> GMT+0</small><br><strong>Identified</strong> - The issue with SLDS has been reported to appropriate contacts for the portal. This will need to be addressed by their support teams..</p> ]]> Mon, 11 Dec 2023 15:52:38 +0000 https://cherokeek12.instatus.com/incident/clq13eac722759bpn4zzun9ktq https://cherokeek12.instatus.com/incident/clq13eac722759bpn4zzun9ktq Phone and Network Issues - 12/11/23 Type: Incident Duration: 3 hours and 17 minutes Affected Components: CCSD Wireless Network Dec 11, 15:44:58 GMT+0 - Resolved - This incident has been resolved. Dec 11, 12:28:19 GMT+0 - Investigating - Incoming calls to numbers are not working, and access to CCSD hosted services (Aspen, Intranet, Destiny, Kronos, MediaCAST) from outside the network are not reachable. We are currently investigating this incident. Dec 11, 12:38:33 GMT+0 - Identified - We are continuing to work on a fix for this incident. Dec 11, 12:38:46 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Dec 11, 12:50:01 GMT+0 - Identified - We are continuing to work on a fix for this incident. Type: Incident

Duration: 3 hours and 17 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>15:44:58</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>12:28:19</var> GMT+0</small><br><strong>Investigating</strong> - Incoming calls to numbers are not working, and access to CCSD hosted services (Aspen, Intranet, Destiny, Kronos, MediaCAST) from outside the network are not reachable. We are currently investigating this incident..</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>12:38:33</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>12:38:46</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>12:50:01</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> ]]> Mon, 11 Dec 2023 12:28:19 +0000 https://cherokeek12.instatus.com/incident/clq0w3js83751bxmzs3dpky5e https://cherokeek12.instatus.com/incident/clq0w3js83751bxmzs3dpky5e Limited Network Access for Wired Connections Type: Incident Duration: 44 minutes Affected Components: CCSD Internet/Network Dec 7, 18:36:02 GMT+0 - Investigating - Technology Services is investigating issues that may cause some users to drop their connection on the hardwired network. Wireless connectivity does not seem to be affected. This is not impacting all sites or all users. Dec 7, 18:54:10 GMT+0 - Identified - We are continuing to work on a fix for this incident. Dec 7, 18:55:39 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Dec 7, 19:19:42 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 44 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>18:36:02</var> GMT+0</small><br><strong>Investigating</strong> - Technology Services is investigating issues that may cause some users to drop their connection on the hardwired network. Wireless connectivity does not seem to be affected. This is not impacting all sites or all users..</p> <p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>18:54:10</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>18:55:39</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>19:19:42</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 7 Dec 2023 18:36:02 +0000 https://cherokeek12.instatus.com/incident/clpvjh0wf42164bbodcc89d53z https://cherokeek12.instatus.com/incident/clpvjh0wf42164bbodcc89d53z Network Upgrade - Oak Grove ES Type: Maintenance Duration: 6 hours Affected Components: Oak Grove ES Network Nov 16, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully Nov 15, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 15, 19:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Nov <var data-var='date'> 15</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 15</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Wed, 15 Nov 2023 19:00:00 +0000 https://cherokeek12.instatus.com/maintenance/clozgnvf7241217baog4yyh46vh https://cherokeek12.instatus.com/maintenance/clozgnvf7241217baog4yyh46vh Network Maintenance at Ralph Bunche Center Type: Maintenance Duration: 6 hours Affected Components: Ralph Bunche Network Nov 13, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 14, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully Nov 13, 19:00:00 GMT+0 - Identified - The network at this location will be unavailable for maintenance. Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - The network at this location will be unavailable for maintenance. .</p> ]]> Mon, 13 Nov 2023 19:00:00 +0000 https://cherokeek12.instatus.com/maintenance/clossqo0a81185bbojljwlevcb https://cherokeek12.instatus.com/maintenance/clossqo0a81185bbojljwlevcb